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Articles in: Home / Business / Customer Service

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  • 6). When Customers Complain  By : James Calvin
    You probably won't have been in business too long before you get your first complaint. It just can't help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can't please all of the people all of the time, even if you run yourself ragged trying -- there will always be someone who's not happy with what you've done.
    article related to: home based business

  • 7). The 5 W's of World Class Customer Service Training  By : Rosanne D'Ausilio,Ph.D
    The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The interaction anyone has at any level with your employees, including you, gives a customer-- whether current, potential, internal or external--an opportunity to make a judgment about you, your company, all companies like yours.
    article related to: customer, service

  • 8). Top 7 Phrases to Use With Unhappy Customers  By : Myra Golden
    The next time you come in contact with an unhappy customer, try one of these phrases. They are highly effective in helping to restore customer confidence and facilitating diplomatic problem solving. “The problem you experienced is no more acceptable to us than it was to you.” “I understand your concern. What do you think would be fair?” “Although you might not agree with my decision, I’d like to explain it so you can at least understand.
    article related to: customer service training, dealing with difficult customers

  • 10). Why Do Your Customers Complain and What Can You Do About It?  By : Robert Warlow
    As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem! How can you prevent your business from becoming ‘feature of the week’? Of all the skills small business owners need these days, the one least practiced is the ability to step back and look at your business from the customer’s perspective.
    article related to: customer service, customer complaints, complaining customers

  • 11). Customer Loyalty – The Key to Business Success  By : Robert Warlow
    Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers. Research has shown that 65% of customers say they are loyal. You may be happy with this but you shouldn’t! Satisfied customers are in a state of nothing – they are neither issatisfied or happy; they are in between.
    article related to: customer loyalty, keys to business success, customer service

  • 15). Customer Service Strategies on eBay  By : Michael Hehn
    Copyright © Michael Hehn, Online-Profit-4-You Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you. Customer service strategies on eBay start by providing an accurate product description. Displaying clear pictures and describing any imperfection shows the buyer what to expect.
    article related to: start home business, e-commerce, ebay, customer service

  • 19). Customer Service - A Lost Art?  By : Craig Binkley
    Copyright 2006 Craig Binkley Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such.
    article related to: customer service, business, home business, sales, customers

  • 20). The Moment of Truth  By : Myra Golden
    Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time. A Moment of Mediocrity is what most often occurs in business to customer interactions and this is where the customer's expectations were met - and those may even be low expectations.
    article related to: customer service

  • 22). Top 7 Ways to Build Rapport with a Caller  By : Myra Golden
    1. Use the caller’s name. Using the caller’s name shows you are genuinely interested in your customers and makes future dialogue or problem solving much easier because using names helps you create rapport. 2. Give the caller your name. Giving the caller your name demonstrates accountability and communicates a sincere desire to help. It also gives customers a reference should they need to call your company back.
    article related to: customer service, telephone tips

  • 24). Internet Answering Service  By : Seth Miller
    Though most people are now turning to wireless, DSL, and broadband connections for their Internet access, those with dial-up modems still know how, occasionally, you can miss a call from someone important while surfing the web. That’s where an Internet answering service comes in. An Internet answering service more or less screens phone calls for subscribers, allowing them to decide whether or not they want to take the phone call immediately as it is received or to have it transferred to an answering machine/voicemail.
    article related to: answering service, phone answering service, live answering service, internet answering service

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